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Lead Engineer - voice and data


Sets direction for systems, networks, user services and vendor development efforts. Defines the direction for the Manage Enterprise technical organization, standards, and tests systems and hardware to ensure interoperability and validates features and functions. Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. Resolves difficult interoperability problems to obtain operation across all platforms. Configures systems to user environments. Supports acquisition and implementation of hardware and software as well as subcontractor services. Regarded as a subject matter expert and may act as a technical project leader or provide work leadership for lower level employees. Participate in ME customer service reviews.
Applies advanced engineering and network principles, theories, concepts and technologies to solve unusually complex problems and issues. Leads the development, evaluation and implementation of new and innovative principles, processes and applications. Exercises considerable latitude in decision-making under limited consultative direction toward predetermined long-range targets. Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. Resolves difficult interoperability problems to obtain operation across all platforms. Configures systems to user environments. Supports acquisition and implementation of hardware and software as well as subcontractor services. Regarded as subject matter expert applied research, development, and design of new products. Acts as primary consultant to leadership detailing the technical requirements and specifications necessary to obtain solutions. May act as a technical project leader or provide work leadership for lower level employees. Excludes those with full supervisory responsibilities. Requires limited direction and guidance with most tasks. Provide IP Telephony and data support for the CenturyLink CUSTOMERS' contracts. Includes data and voice infrastructure design, installation and maintenance for new and current installations.oProvide primary engineering design and configuration for voice and data systems in line with CUSTOMERS' goals and requirements
oLead voice communications projects
oEvaluate new technical requirements for compatibility with deployed system design
oEvaluate new products for compatibility and applicability to the CUSTOMERS' network.
oMaintain current knowledge base regarding complex routing, switching, and voice design and configuration for Cisco Call Managers, Avaya and Hosted Unified Communications (HUCS)
oProvide high-level technical & engineering support for voice configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect voice trouble
oTroubleshoot and resolve complex issues
oProvide high-level off-hours support on a rotating basis with other on-site engineers
oDevelop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
oMonitor and analyze performance across the organization's Voice Network and underlying LANs, WANs, IPT, and wireless deployments.
oIdentify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of communications systems.
oConduct testing of disaster recovery plans as it pertains to communication equipment to detect faults, and minimize malfunctions.
oMaintain network monitoring applications, equipment and utilities as needed.
oCreate and maintain network documentation and reports as required
oAct as liaison between CUSTOMERS' and other network vendors (e.g. Cisco, Juniper & Avaya) on high-level support issues.
oProvide direct interface with other CenturyLink departments in support of the CUSTOMERS' network
Basic Qualifications:
oCISCO VOIP / CER 911 Subject Matter Expert
oJuniper JCIE and JUNOS Subject Matter expert
oExpert at Cisco IPCC express
oNetwork Routing/Switching and IPT Subject Matter Expert
oCCIE VOICE - written
oMinimum 8 years experience in related Voice work
oProficient PC skills in office applications and network connectivity configuration
oProficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
oValid Driver's License and satisfactory driving
oMust be available 24/7 for network outages and maintenance window work
oStrong communication (oral and written), customer service, organizational and multi-tasking skills
8-12 years current hands on experience with the following:
oCisco, Juniper, Adtran Layer 2 & 3 switch, router, firewalls, LWAPs configuration and management
oCisco Unified Communications
oSystem configuration and management, including CallManager, Unity, and ERL Avaya switch configuration, operation, and management PCC or other call center configuration, programming, and management Isolation of network outage causes and service restorations including understanding fiber optic characteristics
oIsolation of telecom outage causes and service restorations including understanding Avaya and or Cisco characteristics
oDirect customer interaction communication skills
Preferred Qualifications:
oExperience with project management
oProven analytical and problem-solving abilities
oHighly self motivated and directed
oAbility to effectively prioritize and execute tasks in a high-pressure environment
oStrong customer service orientation
oExperience working in a team-oriented, collaborative environment
oMS, B.S. or equivalent experience in technology or business related field


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